FAQ

Q: How long does it take to process my order?
A: Orders are typically processed within 1-3 business days after payment is confirmed.

Q: How long is the shipping time?
A: Estimated delivery time is 7-12 business days after dispatch.

Q: Do you offer free shipping?
A: Free standard shipping is available on orders over $69. For orders under $69, shipping costs are calculated at checkout.

Q: What is your return policy?
A: Eligible products may be returned within 30 calendar days after delivery. Please read our Return & Refund Policy for full details.

Q: How can I contact customer service?
A: You can email us at service@vioraura.com or call us at +86 15164118992 during our service hours (PDT 9AM-6PM).